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FREE SHIPPING POLICY 
All print purchases ship FREE to the United States, Canada, Europe, Australia, Taiwan, Hong Kong, Singapore, South Korea, China and Japan. In some cases, free shipping may also be offered to those residing elsewhere in the world. Please email us at service@japaneseprintsplus.com for more information. 


Order Status

Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status. 

How do I change quantities or cancel an item in my order? 
Click the "My Account " link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. 

How do I track my order? 
Click the "My Account" link at the top right hand side of our site to track your order. 

My order never arrived
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. 

An item is missing from my shipment 
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.